How to Purchase BI Export Credits?

The Mokkup BI Export feature allows users to download their dashboard wireframes in compatible formats for use in BI tools like Power BI and Tableau. This helps streamline the transition from wireframing to actual dashboard development.

To use this feature, you need to purchase export credits, which can be done through multiple options within Mokkup. This article provides a comprehensive guide on how individual users, team owners, and team members can buy and manage credits as well as export their files successfully.

Note: Whether you're a Free/Pro/Teams user, you’ll need to separately purchase credits to use this feature.

How to Purchase BI Export Credits?

• Open your browser and go to Mokkup’s homepage.
• Click on the Pricing tab from the menu.

• Scroll to find the Export Credits option.
• Select the bundle credit according to your requirements.
• Click on Buy Credits.

Tip: When you export a project, 1 credit is used for each screen included. For example, exporting a 5-screen project will deduct 5 credits from your balance.

• You’ll be redirected to the login page.
• Login to your account.

• If you’re not on a Teams plan or haven’t been added to one, you can skip this step
• Credits will be added to your personal account automatically, and you can proceed to checkout.
• However, if you're a team owner or team member, you'll need to choose whether to purchase credits for your team or your personal account (for personal credits) before proceeding.
• Please be very mindful when purchasing credits, as they cannot be transferred between individual accounts or between teams.
• Credits are valid for 365 days from the date of purchase, so you can use them anytime within that period.

Note: If you're a team member, you cannot buy credits for the team yourself. You may need to request credits from your team owner instead.

• Click Go to Checkout.
• Then, proceed with the payment process to complete your purchase.

• Alternatively, log in to your Mokkup account.
• Click on the Billing tab from the left hand side panel.

• Scroll to find the Credits option.
• Click on the Buy Credits button.
• Complete the further payment process.

Tip: You can also purchase additional credits if needed, using the same process explained above.

Payment

• On the Buy Credits page, locate the section to choose the Credit Bundle.

• Enter your company’s information, including:

  • Address

  • City

  • State

  • Zip Code 

• Follow the steps to complete the payment process to upgrade your plan:
  • Before payment, review the Terms of Use and Billing Policy.
  • Click on the Add Credits & Pay button.

• On the payment page, check the total amount on the left-hand side.
• On the right-hand side, enter your card details 

• • Card Number

  • Expiration Date

  • CVC

  • Cardholder Name

Tip: You can view the credit usage history from the billing section & see how many export credits you have used for your projects. 

Frequently Asked Questions

Q1. How many credits does one export require?

One credit is deducted per screen when you export your project.

Q2. Can I get a refund if I don’t use the export feature?

No, credits are non-refundable once purchased.

Q3. What happens if I run out of credits?

You’ll need to buy more credits before exporting your wireframe.

Q4. Are exported files editable in BI tools?

Yes, but the level of customization depends on the BI tool’s capabilities.

Q5. How long does an export typically take?

The duration depends on the complexity of your project, such as the number of screens and other factors.

Q6. What if I want to purchase more than 100 credits?

Please contact us for assistance with larger credit purchases.

Q7. How long will my credit remain valid?

The credit will expire after one year from the date of purchase.

Q8. Can I transfer credits from my individual account to a team account or another user?

No, credits cannot be transferred between accounts, whether from an individual to a team or between team accounts. Please ensure accuracy when purchasing credits.